Refund policy

Return & Refund Policy

At shopexprs, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

By placing an order on our website, you agree to the terms mentioned below.

1. Return Eligibility

We offer a 7-day return policy from the date of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The product must be returned with original packaging, tags, accessories, manuals, invoices, and freebies (if any).

  • Return requests must be raised within 7 days of delivery.

  • The product should not be damaged due to misuse, improper handling, or regular wear and tear.

2. Non-Returnable Items

The following products are not eligible for return or refund:

  • Personal care and hygiene products once opened

  • Innerwear, cosmetics, beauty products, or skincare items

  • Perishable goods

  • Customized or personalized products

  • Digital/downloadable products

  • Products purchased during clearance or special sale events unless received damaged

We reserve the right to refuse returns if the product does not meet the above conditions.

3. Damaged, Defective, or Wrong Products

If you receive:

  • A damaged product

  • A defective product

  • A wrong item

  • Missing items from the order

Please contact us within 48 hours of delivery with:

  • Order ID

  • Clear photos/videos of the product

  • Photos of packaging and shipping label

Once verified, we will offer you the Full refund.

 

5. Return Shipping Charges

  • If the return is due to our error (wrong/damaged/defective product), we will bear the return shipping cost.

  • For customer preference returns (change of mind, dislike, ordering mistake, etc.), shipping charges may be deducted from the refund amount.

Original shipping charges are non-refundable unless the return is due to our error.

6. Refund Policy

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved:

  • Refunds are processed within 5–7 business days.

  • The refund will be credited to the original payment method.

  • COD orders may be refunded via bank transfer, UPI, or store credit.

Please note that banks and payment providers may take additional time to reflect the refund in your account.

7. Cancellation Policy

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, you may request a return after delivery if eligible under our return policy.

To request cancellation, contact us immediately at [Your Email Address].

8. Exchange Policy

We don tot have an exchange policy right now.

9. Refused Deliveries

If a customer refuses to accept a prepaid or COD order without a valid reason, we reserve the right to:

  • Deduct shipping and handling charges

  • Restrict future COD orders

  • Block repeated fraudulent transactions

10. Fraudulent or Suspicious Activity

We reserve the right to refuse returns, refunds, or cancellations in cases involving:

  • Excessive return requests

  • Suspected fraudulent activity

  • Abuse of promotional offers

  • False damage claims

11. Contact Us

For return, refund, or cancellation related queries, contact us:

Email: rahulsm9859@gmail.com
Phone: +91 7002647659
Business Hours: Monday to Saturday, 10 AM – 6 PM

12. Important Note

We reserve the right to modify this Return & Refund Policy at any time without prior notice. Changes will be updated on this page.